Beingwonderly Podcast

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Developing The Right Support Processes

July 17, 2019

Launching new products involves a lot of tests and planning. Amber talks about setting the stage for her alpha launch and some of the upfront things that they did in order to get Bella Scena ready for the market. Using human-centered design processes to develop Bella, Amber shares how getting the customers involved and making sure they’re solving their pain points have been important in the overall process. As vital as the human-centered design is the service design which is how you’re supporting your customers. In this episode, she talk about four products that she uses and how she put together her support process.